They help companies to predict churn when a customer complaints or has an issue, and then suggest the most effective actions for the agent to take to rebuild the relationship in order retain the client. They integrate with CRMs either through a browser plugin, or directly with an API. Their network of local apology partners in Europe - chocolateries, restaurants and flower shops enables companies to dispatch personalized apologies quickly and cost efficiently. This will be added to Entrepreneurial Resources Subject Tracer™.
posted by Marcus Zillman |
1:41 AM
