The more than 600 items listed in this bibliography relate to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.
posted by Marcus Zillman |
7:01 AM
