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Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant Internet Happenings, Events and Sources
Thursday, December 11, 2003
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures
"Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures" is now available full text online. This manual is the result of a study developed at the 2nd Annual Virtual Reference Desk conference and funded by the library community. The study was conducted by Charles McClure, David Lankes, Melissa Gross and Beverly Choltco-Devlin of the Information Institute of Syracuse and the Information Use Management and Policy Institute at Florida State University. See the Quality Study website for more details and to download the workbook.
