LibQUAL+ ™ is a suite of services that libraries use to solicit, track, understand, and act upon users? opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program?s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to: 1) Foster a culture of excellence in providing library service, 2) Help libraries better understand user perceptions of library service quality, 3)Collect and interpret library user feedback systematically over time, 4) Provide libraries with comparable assessment information from peer institutions, 5) Identify best practices in library service and 6) Enhance library staff members' analytical skills for interpreting and acting on data.
posted by Marcus Zillman |
4:30 AM
