<$BlogRSDUrl$> Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Internet Happenings, Events and Sources


Sunday, May 16, 2004  

What Do Intranet Searchers Want?
http://www.acmqueue.com/modules.php?name=Content&pa=showpage&pid=140

Almost all of the information in an enterprise is unstructured data -- existing in the form of HTML pages, documents in proprietary formats, paper and media objects, etc. As a result, enterprise search differs from Internet search in several important ways. First, on the Internet a user usually seeks the "best" or most relevant document -- whereas on an intranet a searcher is often looking for some specific document that she or he has seen in the past. Second, the Internet reflects the collective voice of many authors -- whereas an intranet typically reflects the view of the organization it serves (and so intranet content is created to disseminate information rather than attract and hold the attention of casual searchers). A third difference is that an Internet search engine is controlled and managed by one organization as a service -- whereas enterprise search software is licensed to and deployed by a variety of organizations in diverse environments, and imposes varying hardware constraints, software platforms, bandwidth, firewalls, heterogeneous content repositories, security models, document formats, user communities, interfaces, and geographic distribution.

posted by Marcus Zillman | 4:00 AM
archives
subject tracers™