The purpose of these guidelines is to assist libraries and consortia with implementing and maintaining virtual reference services. The guidelines are meant to provide direction, without being over- prescriptive. Variance among institutions will result in differences in the adherence to these guidelines, but the committee hopes to have cast the model broadly enough to provide a framework for virtual reference which can be widely adopted and which will endure through many changes in the ways in which libraries provide virtual reference services. Prepared by the MARS Digital Reference Guidelines Ad Hoc Committee, Reference and User Services Association, 2004. Approved by the RUSA Board of Directors June 2004.
posted by Marcus Zillman |
4:15 AM
