<$BlogRSDUrl$> Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Internet Happenings, Events and Sources


Thursday, September 23, 2004  

Global E-Government 2004 by Darrell M. West
http://www.insidepolitics.org/egovt04int.html

Executive Summary by Author:
Electronic government refers to public sector use of the Internet and other digital devices to deliver services and information. Although personal computers have been around for several decades, recent advances in networking, video imaging, and graphics interfacing have allowed governments to develop websites that contain a variety of online materials. As discussed in my forthcoming book, Digital Government: Technology and Public Sector Performance (Princeton University Press, 2005), electronic government is supplanting traditional means of access based on personal visits, phone calls, and mail delivery. Governments around the world have created websites that facilitate tourism, citizen complaints, and business investment. Tourists can book hotels through the government websites of many Caribbean and Pacific island countries. In Australia, citizens can register government complaints through agency websites. Nations such as Bulgaria, the Netherlands, and the Czech Republic are attracting overseas investors through their websites.

In this report, I present the fourth annual update on global e-government. I study what is online globally and how electronic government has changed over the past four years. Using a detailed analysis of 1,935 government websites in 198 different nations undertaken during Summer, 2004, I chart the variations that exist across regions and countries, and discuss the pace at which e-government is unfolding around the world. In looking at electronic government from 2001 to 2004, I find that progress is being made, albeit at an incremental pace. Governments are showing steady progress on several important dimensions, but not major leaps forward. On several key indicators, e-government performance is edging up. However, movement forward has not been more extensive in some areas because budget, bureaucratic, and institutional forces have limited the extent to which the public sector has incorporated technology into their mission. This has been added to Reference Resources Subject Tracerâ„¢ Information Blog.

posted by Marcus Zillman | 4:05 AM
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