Internet consultant Shiv Singh of Avenue A/Razorfish sees the following trends for organizational intranets: 1) They will return to the domain of the departments, except when infrastructure issues are involved; 2) The records management and legal departments will develop organization-wide rules for managing and archiving the intranet and querying managers about content that they feel can be removed; 3) All employees will become intranet publishers using publishing tools that will let them directly communicate and efficiently distribute information via the intranet; 4) The corporate telephone directory will lose its importance as intranets finally become a lot more than a message board, a phone book and a fancy file server all rolled into one; 5) The new "killer app" will be knowledge management tools, and the corporate intranet will be the natural place to house them; 6) Real-time information delivery will become a top priority, with the hard question being how to determine what information is really needed in real time and for whom and how should it be delivered; 7) The emphasis of information retrieval will move away from searching for specific pieces of information occasionally to scanning information across a variety of sources (primarily weblogs) on a daily basis; and 8) Employees will increasingly demand a more aesthetic user experience, thereby forcing organizations to upgrade their intranet user experience to meet the emotional needs of their employees.
posted by Marcus Zillman |
4:20 AM
