Friday, January 21, 2005
eDigitalResearch
http://www.edigitalresearch.com/
ciber who bring together a unique blend of expertise in bibliometrics, cybermetrics, web log analysis, research evaluation, scholarly communication, user studies, commercial publishing strategies and policy analysis. They have provided detailed website usability, functionality and customer service best practice research for a report commissioned by the Hewson Group titled “Insights and Return-on-Investment from the End-to-End User Experience of Internet Sites and Services in the UK”. The Hewson Group created the European Centre for CRM Research. This will be added to Advertising, Marketing and Public Relations Resources 2005 Internet MiniGuide.
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