<$BlogRSDUrl$> Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
Marcus P. Zillman, M.S., A.M.H.A. Author/Speaker/Consultant
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Monday, October 19, 2009  



SnapABug Visual Customer Support by TimZon
http://www.snapabug.com/

TimZon is the easiest way to share visual feedback. By combinig audio, video, whiteboard and screen capture it enables companies to establish high quality engagement with their customers while lowering support costs. Email and text communication in general is very ineffective at communicating complex visual ideas. This situation can quickly turn into a disaster when trying to support a remote customer. Because it costs more to acquire a new customer than keep and existing one, TimZon enables companies to establish a high quality engagement with their customers, without the cost of real time support. TimZon enables companies to save money by reducing the support cycle and ultimately improving first time resolution metrics. TimZon is also helping companies to optimize support resources utilization. By using recorded messages, companies don't have to staff for expensive real time support, but can still provide a high quality white glove service to their customers. While using TimZon, companies are also building a library of rich visual messages that they can re-use to address the most common issues; saving time, and money. TimZon is the easiest way to share visual feedback. This has been added to the tools section of Research Resources Subject Tracer™ Information Blog. This has been added to eCommerce Resources Subject Tracer™ Information Blog. This has been added to Entrepreneurial Resources Subject Tracer™ Information Blog.

posted by Marcus Zillman | 4:19 AM
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